Oscar Suria Verdejo 41K
I am writing to complain about the request you sent me this morning.
The order is wrong, I have received a different product than the one I requested. It seems to me a lack of professionalism on their part, obviously this is not satisfactory.
I look forward to receiving yours response shortly and I hope they can solve it soon.
Kind regards.
Oscar
Dear Oscar:
ResponderEliminarPlease accept our apologies for the mistake made with your order. We rarely receive complaints because almost every time our service is very satisfactory, but regrettably we were not up to our usual standard with this order. We will provide you with a full refund and a voucher that entitles you to a 30% discount on your next order up to the value of 100 €. Once again, sorry for the inconvenience.
Kind regard
Renai
Dear Oscar,
ResponderEliminarWhere it says: "yours response", it should say: "your response"
Dear Renai,
Many thanks for your work