writing teresa sananton
To: anabel@gmail.com
From: teresasananton@gmail.com
Subject: Order number 6673417
I am writing this e-mail because I have not received my order yet. The delivery was due to arrive on Saturday. Nevertheless, it didn't arrive on Monday. I phoned a few days ago to know it was likely to arrive. The assistant told me that my order hadn't been sent and that there had been an error. Then, he informed me that it would arrive on Friday. I called again on Wednesday because it didn't arrive and I'm so angry because I canceled my plans waiting for this order. I have spent a lot of money on this, please be a little serious and contact with me as soon as possible.
Kind regards
Teresa
Dear Teresa,
ResponderEliminarPlease accept our apologies for the mistake made with your order. Our customers are usually very satisfied with our service, but unfortunately we were not up to our usual standard with this order. I attach a voucher that entitles you to 75% discount on you next order up to value for 100€ and delivery totally free.
Once again I apologies for the delay.
Kind regards
Anabel.
Dear Teresa,
ResponderEliminarwhere it says, "I phoned a few days ago to know it was likely to arrive.", it should say "I phoned a few days ago to know when it was likely to arrive"
Dear Anabel,
where it says, "I apologies for the delay", it should say, "I apology for the delay"
Thanks a lot for your work
okay, thanks :)
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